FAQs

# Frequently Asked Questions

## Ordering & Shipping

### How long does shipping take?
We process orders within 1-2 business days. Standard shipping typically takes:
- Domestic poland: 1-3 business days
- Express shipping options are available at checkout

### Which countries do you ship to?
We currently ship to over 100 countries worldwide. You can verify shipping availability by entering your country at checkout.

### How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account on NovaTechOne.store.

### What payment methods do you accept?
We accept:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- PayPal
- Apple Pay
- Google Pay
- cache on deleviry

## Returns & Refunds

### What is your return policy?
- 30-day return window from delivery date
- Items must be unused and in original packaging
- Free returns for domestic orders
- International returns: customer pays return shipping

### How do I initiate a return?
1. Log into your account
2. Navigate to Order History
3. Select the order and items you wish to return
4. Follow the provided return instructions
5. Print the return label (for domestic returns)

### How long do refunds take?
- Store credit: Immediate upon return approval
- Original payment method: 5-10 business days after return approval
- PayPal refunds: 2-3 business days

## Product Information

### Are your products new or refurbished?
All products are brand new unless explicitly marked as "Refurbished" or "Open Box" in the product description.

### Do your products come with a warranty?
- All new products include the manufacturer's warranty
- Extended warranty options available at checkout
- Refurbished items come with a 90-day warranty

### What if I receive a defective item?
Contact our support team within 48 hours of delivery. We'll provide:
- Free return shipping
- Immediate replacement
- Or full refund, your choice

## Account & Security

### How do I create an account?
Click "Sign Up" in the top right corner and provide:
- Email address
- Password
- Basic contact information

### Is my payment information secure?
- All payments are processed through encrypted SSL connections
- We're PCI DSS compliant
- We never store complete credit card information
- Regular security audits conducted

### How do I reset my password?
1. Click "Forgot Password" on the login page
2. Enter your email address
3. Follow the reset link sent to your email
4. Create a new password

## Discounts & Promotions

### Do you offer student discounts?
Yes! Students get 10% off with verified .edu email addresses.

### How do I use a promotional code?
Enter your code in the promotional code box during checkout, before payment.

### Do you price match?
We offer price matching for identical items from authorized retailers within 14 days of purchase.

## Technical Support

### Where can I find product manuals?
- Product manuals are available on each product page
- Digital copies can be downloaded from your account
- Contact support for additional documentation

### Do you offer technical support for products?
- Basic support available via email and chat
- Advanced support through manufacturer warranty services
- Tutorial videos available on our YouTube channel

### How do I update firmware/software?
- Product-specific instructions available in user manuals
- Updates can be downloaded from manufacturer websites
- Support team available for guidance

## Contact & Support

### How can I contact customer service?
- Email: support@novatechone.store
- Live Chat: Available 24/7
- Phone: 1-800-NOVA-TECH (M-F, 9AM-6PM EST)
- Social Media: @NovaTechOne

### What are your business hours?
- Customer Service: Monday-Friday, 9AM-6PM EST
- Live Chat: 24/7
- Website: Always available
- Warehouse: Monday-Friday, 8AM-8PM EST

### How long until I receive a response?
- Live Chat: Immediate
- Email: Within 24 hours
- Phone: Average wait time < 5 minutes
- Social Media: Within 48 hours